pacinko Platform Privacy Notice

This page describes what we collect when you use pacinko and how we keep that data protected. We at pacinko take your privacy seriously — we encrypt your information, limit access to authorized staff, and never sell your data to third parties. Our privacy practices comply with applicable data-protection laws in the jurisdictions where we operate.

When you access pacinko on your Android phone, iPhone via Safari, or desktop, we collect certain information to verify your identity, process your deposits and withdrawals, and provide customer support. We also use your data to detect fraud and comply with anti-money-laundering regulations. This privacy notice explains what we collect, how we use it, and what rights you have over your information.

Our pacinko platform operates in supported jurisdictions across Southeast Asia. We do not offer our services in jurisdictions where online wagering is prohibited. For details about how we handle your account, see our Terms of Use

What data we collect on pacinko

We collect your data in two ways: information you provide directly, and information we collect automatically as you use pacinko. When you open an account, we ask for your name, email address, phone number, date of birth, and a government-issued ID document (national ID, passport, or driver's license). This is our KYC (Know Your Customer) verification process — we use it to confirm your identity and comply with anti-money-laundering laws.

We also collect your payment information when you deposit on pacinko. If you use QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, you are redirected to your bank or e-wallet provider — we do not store your payment credentials. If you use bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your account number and bank details for processing withdrawals.

As you use pacinko, we automatically collect certain information: your IP address, device type, operating system, browser type, pages visited, time spent on each page, and game activity. We use cookies and similar tracking technologies to remember your login session and preferences. On mobile, we collect push-notification preferences and may access your device's location (only if you grant permission in your app settings).

Identity data

Name, email, phone, date of birth, ID document number for KYC verification.

Payment data

Bank account or e-wallet details provided by you during deposit / withdrawal.

Usage data

IP address, device type, browser, pages visited, game activity, time spent.

Communication data

Messages you send to our support team, including any personal information you include.

How we use your data on pacinko

We use your identity and payment data to verify your account, process your deposits and withdrawals, and prevent fraud. We use your email and phone to send account notifications (login alerts, withdrawal confirmations, bonus offers). We use your game activity to detect unusual patterns that might indicate unauthorized access or fraud.

We analyze usage data on pacinko to improve our platform — we see which games are popular, which payment methods work best, and where users experience technical issues. We also use this data to personalize your experience — for example, we may show you games similar to ones you've played before. We do not use your data to target you with ads outside pacinko; we respect your privacy beyond our platform.

Third parties and data processors on pacinko

We share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers and banks) when you deposit or withdraw. We share it with anti-money-laundering compliance services to detect suspicious transactions. We may share it with law enforcement if legally required. We do not sell your data to advertisers or marketing companies.

Our servers may sit outside your jurisdiction — we use data centers in multiple regions for reliability and speed. Your encrypted data is stored and processed in these locations. If you are in Jakarta, Surabaya, Bandung, or Medan, your connection to pacinko is encrypted regardless of where our servers are located.

We at pacinko encrypt your data in transit and at rest — your identity, payment details, and game activity are protected by industry-standard encryption.

Cookies and tracking on pacinko

We use cookies on pacinko to remember your login session and keep you signed in. We use cookies to store your language preference and other settings. These are essential cookies — without them, our platform would not function. We do not use cookies to track you across other websites.

On our mobile app, we use similar persistent storage instead of cookies. When you open the pacinko app, your session is restored so you don't have to log in again. You can disable session persistence in your app settings, though this means you'll need to log in each time you open pacinko.

Your rights over your data on pacinko

You have the right to access your data on pacinko. You can view your account details, transaction history, and game activity in your account settings. You have the right to correct inaccurate information — contact our support team through live chat if you need to update your name, address, or contact details.

You have the right to request deletion of your account on pacinko. If you request deletion, we will remove your personal data after any legal or regulatory retention period expires (typically a few years for anti-money-laundering compliance). You may request this through our support team.

Data retention and security on pacinko

We retain your identity data for the duration of your account and for several years after closure to comply with anti-money-laundering regulations. We retain your transaction history permanently so you can verify your account at any time. We retain your game activity for dispute resolution — if you dispute a game result, we need the record to investigate.

We protect your data on pacinko with encryption, secure servers, and limited access. Our staff who handle your data undergo background checks and confidentiality training. We do not store payment credentials on our servers — they are processed directly by your bank or e-wallet provider. If we experience a data breach, we will notify you and relevant authorities as required by law.

Contact us about privacy on pacinko

If you have questions about how we handle your data on pacinko, contact our support team through live chat in your account. You can also email us for privacy-specific requests. If you believe we have mishandled your data, you may file a complaint with your local data-protection authority.

We review this privacy notice annually and update it as our pacinko platform evolves. If we make material changes to how we collect or use your data, we will notify you through your registered email. Your continued use of pacinko after the notification period means you accept the updated privacy notice.